Fix: A configuration change was requested to clear this computer’s TPM

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Sometimes when you reset your computer to factory settings, you may experience an “A configuration change was requested to clear this computer’s TPM” warning message. You may encounter this error on laptops, PCs, and even tablets like Windows Surface tablets and wonder if you have to choose Yes or No.

If you get an “A configuration change was requested to clear this computer’s TPM” warning message while trying to reset your computer, then Press F12 to clear the TPM and get rid of the message.

How To Fix The “A Configuration change was requested to clear this computer’s TPM” Warning Message”

To get rid of the “A Configuration change was requested to clear this computer’s TPM” error message, you have two options:

Press F12 to clear the TPM

If you don’t have any encrypted data on your hard drive and you don’t have any encryption keys stored on the computer that you may need in the future then press F12 to clear the TPM without worrying (F12 is a key located at the right top of your keyboard). This will erase any encryption keys on the computer and start the computer normally.

If you are trying to reset your computer then you can safely chose YES by pressing F12 to remove the “A Configuration change was requested to clear this computer’s TPM” message.

Press ESC to refuse TPM clearing

If you have encrypted data on your hard disk and you have not saved the decryption key on external support (USB key etc.) then I suggest you press ESC to ignore the change request and boot your PC normally without clearing the TPM.

Please note that we have found that some of the users may come across this message every time the PC starts up if you choose to ignore the “A Configuration change was requested to clear this computer’s TPM” message. In that case, your only choice to get completely get rid of this message is to press F12 and chose to clear the TPM.

If you have encrypted data on your computer, we suggest that you connect the hard drive to another PC to copy the data on it before emptying it. You will then be able to recover your files if you have saved the encryption key on another device such as a USB key.

How To Fix The “A Configuration change was requested to clear this computer’s TPM” Warning Message” On Tablets

If your tablet (Surface etc.) boots with an error message stating “A Configuration change was requested to clear this computer’s TPM“, Press the Volume Up and Volume Down buttons to select a choice and press the Power button to confirm your choice.

If the volume up/down buttons do not work and your tablet has a USB port, then you can plug a USB keyboard into this port and press F12 or ESC as if you were on a computer.

What Is The Trusted Platform Module (TPM)?


The Trusted Platform Module (also known as the TPM chip or Fritz chip) is a hardware cryptographic component that supports the hardware implementation of the Next-generation secure computing base (NGSCB). It is intended to be integrated on the motherboards of computers and other electronic and IT equipment that comply with Trusted Computing Group specifications.

This chipset is present on some laptop models, mainly in professional ranges.

It is a passive electronic component. This means that it cannot give commands to the computer such as blocking the system or monitor the execution of an application. However, it can easily store secrets (such as encryption keys) in a secure manner.

Why The TPM Is Important

When you reset your computer to factory settings, you may get the message “A Configuration change was requested to clear this computer’s TPM” asking if you want to clear the TPM. The TPM is a security microcontroller that allows you to store encryption keys that are not accessible by the operating system. This protects you if a hacker manages to access your computer. If you have encrypted your hard drive with a key stored in the TPM, a hacker cannot decrypt the content of your data because he cannot access the TPM where your encryption keys are stored.

See also: How To Get Rid Of Windows 10’s Activation Message

FAQ

What happens when you clear your TPM?

Clearing the TPM will erase any encrypted data, stored keys and encryption keys.

Can TPM be hacked ?

Even if it is quite hard, hackers are finding new ways to extract cryptographic keys from the TPM.

What does TPM stand for?

TPM stands for “The Trusted Platform Module”. It is a hardware cryptographic component that stores RSA encryption keys.

You cannot physically remove the TPM ?

No you cannot physically remove the TPM as it is soldered to the motherboard but you can disable it from Windows or BIOS.

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5 thoughts on “Fix: A configuration change was requested to clear this computer’s TPM”

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  2. Hello! I just wanted to ask if you ever have any issues with hackers?
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  3. que puedo hacer si no puedo ni usar el teclado usb o externo , lo coloco pero no lo lee como solucionar ese problemas .

    Reply
    • Hello, there might be a problem with your USB ports, have you tried to plug your keyboard on the back USB ports of your PC and not on the front ones ?

      Reply
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